All Rimtec couplings and clutches are customized for the customer's
specific application and cannot be returned once ordered except if
product is found to be defective as described below. Notice of cancellation
must be given within 24 hours of ordering, due to short lead times.
Warranty replacements will be made if the coupling fails or loosens from the joint (clamp
to bellow) when the applied torque is less than two times the rated torque. This warranty
is effective for twelve months and can be extended up to twenty-four months for 25% of the
list price of the coupling.
If the bellow breaks, in particular near the joint of the 1st or 2nd bellow, the
misalignment values listed on the catalog have been exceeded. Customers may refer to our
mounting instructions which are delivered with each type of coupling. Another
possible reason that the bellow may break is the resonance frequency. This should be checked and discussed with
a Rimtec engineer before ordering for each application.
In 96% of the cases, the reason bellows break is that the customer has not followed the
maximum misalignment values (axial, radial and angular) listed in the technical
specifications and mounting instructions. THIS WILL NOT BE CONSIDERED A PRODUCT FAILURE
AND WILL NOT BE COVERED UNDER THE WARRANTY REPLACEMENT.
Rimtec stocks many product sizes at the Chicago location. In some cases, Rimtec may be able to
accept a coupling return due to incorrect ordering by the customer. This will only be
available if Rimtec can match the coupling's type, size and bores with another customer
order. If there is a question regarding a possible return of merchandise, it is best to
call and speak with one of our representatives. Generally, it is very difficult to match
type, size and bores from one application to another due to the customizing of each part.
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Rimtec Corporation, 211 S. Lombard Road, Addison, IL 60101
Toll Free: 877-4RIMTEC (877-474-6832) ~ Phone: 630-628-0036
Fax: 630-628-0041 ~ Email: info@RimtecCorporation.com
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